FAQ

1. What products does Camellisa sell?

We currently offer high-quality Multi-Pocket Shoulder Bags designed with convenience, storage efficiency, and durable materials to support your daily lifestyle.

2. How can I contact customer support?

You can reach us anytime at:
📧 contact@camellisa.store
We typically respond within 24–48 hours.

3. What is your return or refund policy?

If you are not satisfied with your purchase, you can request a return or refund within 30 days of receiving your item, as long as it is unused and in its original condition.
Please contact us at contact@camellisa.store to start the process.

4. How long does shipping take?

Shipping times vary by destination, but most U.S. orders arrive within 5–10 business days.
Tracking information will be provided once your order is shipped.

5. Do you ship internationally?

Yes! We offer international shipping to many countries. Shipping times and costs will vary based on location.

6. Where is Camellisa located?

📍 11408 N 57TH AVE, Glendale, AZ 85304

This address is for administrative purposes. For returns or exchanges, please contact us first so we can provide full instructions.

7. How can I track my order?

After your order ships, you will receive a tracking number via email. You can use it to follow your package’s journey in real time.

8. What payment methods do you accept?

We accept major credit and debit cards, PayPal, and other secure payment methods depending on your region.

9. Are your bags waterproof?

Our shoulder bags are made with water-resistant materials that protect your essentials from light rain and splashes. They are not meant to be fully submerged in water.

10. How do I clean my Camellisa bag?

Use a damp cloth with mild soap to wipe the surface. Avoid harsh chemicals or machine washing to preserve the material quality.

11. Can I change or cancel my order after placing it?

If your order has not shipped yet, we may be able to modify or cancel it. Please reach out to us as soon as possible at contact@camellisa.store.

12. Do you offer discounts or promotions?

We occasionally run promotions and seasonal discounts. Sign up for our newsletter or follow our social channels to stay updated.